Häufig gestellte Fragen
DESKCLOUD is a community platform for the coworking industry and offers the largest, most flexible and diverse way to cowork. A DESKCLOUD membership allows you to freely choose between different workspace providers. This allows DESKCLOUD coworkers to visit all coworking spaces from the DESKCLOUD partner network and flexibly use work tables. While DESKCLOUD acts as a flexibility tool on the one hand, DESKCLOUD sees itself on the part of a workspace provider as an extended sales channel by addressing completely new customer groups.
As a DESKCLOUD member, you can cowork at all locations of our partners. In order to use a work table or meeting room very flexibly, you simply go to our respective partner, check in on site with the DESKCLOUD app via QR code scan and you're ready to go. The overview of the locations, the existing workspace providers in the DESKCLOUD network and the WorkSpace providers in your area are displayed on the map in the app. As a workspace provider, you get a dashboard, which you can also access via the DESKCLOUD app or via the browser (deskcloud.me). Here you can make settings regarding your space to offer free capacities to the DESKCLOUD community.
Our mission is to create a world where people work freely and flexibly. By creating a unique ecosystem, we bring people closer together and let them be part of something bigger. Because of the openness to the new and by remembering that we can all work independently and freely together, we are creating a new form of collaboration with a unique culture that has never existed before. With just one membership you can use the best workspaces in your city, flexibly and unlimitedly. DESKCLOUD is a platform for the coworking industry, which on the one hand connects different workspace providers and makes it usable for the coworker with only one membership via monthly subscription on the other hand.
DESKCLOUD is ideal for working in NewWork. And as an extended sales channel for a workspace vendor, completely new possibilities. Free listing DESKCLOUD usage is free of charge for a workspace provider. More customers DESKCLOUD reaches new target groups as an extended sales channel. Process Optimization Current and flexible availability is presented within the community. Cost Savings Automated monthly overview and billing. More Bookings Resale of additional services and meeting rooms.
The DESKCLOUD App
For a workspace provider, the app is primarily used to check in DESKCLOUD coworkers and to manage the space. Alternatively or additionally, the workspace provider can also access its dashboard at any time via its browser under deskcloud.me .
For the use of the DESKCLOUD app, an existing internet connection and a smartphone with Android or IOS software as well as a camera are required. More information can be found here.
The DESKCLOUD app is easy to download for Android in the Google Play Store and for iOS in the App Store for free.
The app can only be used as a member or partner. To do this, you must have registered on DESKCLOUD. Once your membership/partnership is activated and unlocked, you can log in to the app with your access data.
Partner locations of DESKCLOUD
On the DESKCLOUD website as well as in the DESKCLOUD app you will find an up-to-date overview of the partner network and the respective locations.
Pre-registration is not possible. The coworker can come by at any time unannounced. Classic as with a day ticket use.
By opening the app when entering a coworking space and showing the QR code to the staff on site, the staff know that it is a DESKCLOUD coworker. DESKCLOUD coworkers are also encouraged to register on site.
We are always happy to accept suggestions for new partner spaces, as we are constantly expanding our network with new partners. Feel free to send us your suggestion by e-mail to email@example.com or tell us via our social media channels.
A separate account must be created for each location. In the future, at the request of the workspace provider, an overarching dashboard will provide comprehensive access to the spaces.
Payment and Billing
Payments can be received when the registration is complete. Especially once the account has been verified and the bank account has been deposited.
The remuneration owed by DESKCLOUD is due for payment on the 15th day of the month following the use of the workspaces and features by the coworker.
You will find the following information on the credit note:
- Receiver, address
- Credit Number
- VAT ID or tax number of the recipient of the credit memo
- Amount to be paid
- Number of check-ins booked
The settlement takes place in the credit note procedure by New Work Innovations GmbH (DESKCLOUD) by means of the creation of a settlement receipt (credit note) and its provision (sending by mail or via the DESKCLOUD app) to the workspace. The credit note thus replaces the invoice of the workspace for billing purposes. The credit note reflects all details of a statement and corresponds to the sales tax requirements and formal requirements according to § 14 Abs. 4 and § 14a UStG. The workspace provider expressly waives any objection to this agreement. In the event that a workspace provider is a small entrepreneur within the meaning of § 19 UStG, New Work Innovations GmbH (DESKCLOUD) must be notified of this immediately after registration, so that a statement of account can be issued without the USt. can take place.
The amount of the remuneration for the workspaces will be communicated to the workspace provider during registration. This is 12.50 € plus VAT. The remuneration claim only arises if and to the extent that the possibility of using the workspace and the features has been fully and properly provided and the coworker has actually used the workspace. The remuneration claim does not exist or not completely in case of non-performance or poor performance of the workspace provider.
Coworker check in
The app shows the DESKCLOUD coworker the coworking locations near him as well as all coworking spaces in the partner network on a map. The coworker can navigate to the location of his choice and simply check in on site by showing the QR code or check himself in by self-checking.
As a workspace provider, you have the option of carrying out the check-in via QR code scan or allowing a self-check-in.
The DESKCLOUD coworker opens the DESKCLOUD app on site and calls the QR code generated for your Space. This code will be scanned by the workspace provider via webcam (in case you as workspace provider call up your dashboard in your browser) or via the DEKSLCOUD app (in case you as workspace provider use the DESKCLOUD app). With your account you can check in the DESKCLOUD app as well as the browser coworker and manage your account.
nstead of the QR code scan, you as a workspace provider can allow a self-check-in. This allows the coworker to check-in independently via a button within the DESKCLOUD app. Scanning is therefore not necessary.
After a coworker has checked in (QR code scan or self-check-in), it is displayed to the workspace provider in the dashboard. The workspace provider therefore always has an overview of all currently checked in coworkers from DESKCLOUD in real time.
It is possible to store a mail address to which a notification is sent as soon as a coworker is checked in. This setting is especially interesting for spaces that allow a self-check-in.
No. There's no reservation. The coworker sees the number of free tables in the network within the DESKCLOUD app and can navigate there accordingly. The check-in will then take place on site.
The coworker checks himself out. After leaving the space, the coworker is asked to click a button to check out. The coworker is automatically checked out at the set "closing times", but no later than 23:59 of the current day. The number of free table contingents for the following day will be automatically adjusted according to your previously set number.
A DESKCLOUD partnership is purely digital. You can register and manage your workspace at any time via your browser on deskcloud.me or via the DESKCLOUD app for free.
The workspace for a coworker is offered by the workspace provider with at least the following equipment: Table, chair, electricity and WLAN. In detail, further equipment, features or other workspaces can be added on the platform.
The workspace provider undertakes to create, maintain, operate and if necessary update a sufficiently dimensioned hardware and software environment in order to adjust the workspaces, check the coworkers into the respective workspaces and to be able to use the services.
You can easily register online on our website at deskcloud.me or via the DESKCLOUD app as a workspace provider. In both variants you follow the steps shown to you and can easily go through the registration process.
The contract begins with the acceptance of the registration of DESKCLOUD and has an unlimited duration. The contract may be terminated by either party at any time with one month's notice to the end of the month. The right to terminate for good cause remains unaffected. Any notice of termination must be in writing.
Your workspace will be visible to the DESKCLOUD community in the DESKCLOUD app as soon as the registration process is complete. The following information is required for this.
- Account Verification
- Double Opt in (Mail)
- Define Bank Account
- Insert images
- Insert description, number of tables and opening hours
Your space is displayed via markers on the map within the DESKCLOUD app and the DESKCLOUD website as well as within the location-based list view of the DESKCLOUD app. In addition, your Space will be supported by DESKCLOUD within different social media marketing concepts and additionally advertised on the DESKCLOUD websites.
The Welcome Package serves to support the workspace provider on site. In addition to marketing materials, the Welcome Package contains a small stand with instructions, which supports DESKCLOUD coworkers during the check-in process. It is also helpful to attach the green sticker with the inscription "DESKCLOUD Partner", which is suitable for outdoor use, to a clearly visible place in the entrance area (door, window pane, company sign). This ensures that the DESKCLOUD community recognizes you as a registered partner.
The DESKCLOUD Dashboard allows you to create your workspace, check in coworkers and deposit payment details. By registering or logging in (if you are already registered) you can access your dashboard via the app or your browser at deskcloud.me.
The number of tables you set in your dashboard can be flexibly adjusted. Changes are possible once a day. It is possible to set the number of free tables to 0.
As a workspace provider you can invite employees. They can also manage your account and check in coworkers.
You can set the images of your space in your dashboard via your browser at deskcloud.me or via the DESKCLOUD app. Under the following path you can change your settings: Dashboard -> Your Workspace -> Flexdesks -> under "Photos" -> Manage images. When uploading images, it is often overlooked to click on the green "Upload File" button before clicking on "finished". If you follow this sequence, your pictures should be uploaded without any problems.
All image formats are supported, in common data record sizes. We prefer ".jpg" files.
You can set a description with max. 30 words under the following path: Dashboard -> Your Workspace -> Flexdesks -> under "Description" -> Edit Space. Add here what makes your Space special and gain the attention of the community.
If you have problems related to DESKCLOUD that are not listed in FAQ´s, please contact us at firstname.lastname@example.org, or 0228 299 764 04, for assistance. One of our employees will take time for you as soon as possible.
The current experience reports show that our system works most stable with the web browsers of Mozilla and Google Chrome.
No, you can also manage your space in the dashboard using a web browser. But the app offers you the most flexible solution in everyday life. Here you can achieve all settings on the go and also check coworkers into your workspace in a few seconds.
Each Space has its own door and locking systems. If such a system prevents the open entry into the Space, it is advisable for DESKCLOUD members to adjust their opening hours in the Dashboard to the presence times of a Community Manager. So he can make the entrance possible and scan the coworker. Furthermore, each workspace has the possibility to upload corresponding information for operation and access authorization to the DEKSCLOUD coworker.
This will be followed in the future by API interfaces that enable automated cooperation with the most common CRM systems on the market.
The opening hours and the number of tables determine when and how many tables are available. Under the following path you can edit the settings of the opening times and tables: Dashboard -> Your Workspace -> FlexDesks (see left side).
You can change the number of tables as often as you like, but only 1x a day. The automatic live clocking of the available tables in the system is detached from this. As soon as a coworker checks in, the number of available tables will be adjusted.
In principle, this situation is to be avoided urgently and can lead from a warning to the immediate termination of the partnership. If the situation described here occurs nevertheless, the Space is required to achieve an acceptable solution for the coworker.
By setting the features of your space, you can set yourself apart from other spaces. Just choose what you want to offer our community and which services are included in the DESKCLOUD visit. Currently you can choose from the following features:
- Super Fast Internet
- Free Coffee / kitchen
- Business Printers
- Unique community area
- Private telephone cabin
- meeting rooms
- community manager
- chillout area
- Parking (car)
- Parking (bicycle)
- Great Community
- Flipchart & Beamer
Under the following path you can adjust the settings of the features: Dashboard -> Your Workspace -> FlexDesks (see right side).
GENERAL TERMS AND CONDITIONS
Workspace providers are subject to the terms and conditions accepted upon registration with New Work Innovations GmbH.
For coworkers the AGB of the respective Workspace apply. The coworker is asked before each check-in to inform himself about the respective terms and conditions and is given the opportunity to view them if they have been deposited by the workspace provider. Through the check-in, the coworker is informed about the individual terms and conditions and agrees to them with the conclusion of the booking.
You can save your terms and conditions in the dashboard. Go to "Your Workspace" ->Flexdesks -> AGB. Here you have the possibility to upload a corresponding link.